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NatWest is launching a version of its chatbot that can have human-like conversations with customers, as it accelerates its adoption of artificial intelligence

The high-street bank said its upgraded virtual assistant, dubbed Cora+, will be powered by generative AI.

It means customers will be able to ask questions and get answers in a more natural and conversational style, replicating what staff at the bank can do.

Cora+, which the bank created with technology giant IBM, can access information from multiple sources that were previously inaccessible to the chatbot alone.